Support
How can we help?
Write to support@honafinancial.com and a person — usually the person who built the app — will answer. Include the email address on your account and, if something went wrong, roughly when it happened.
I can't sign in
Open Hona, tap Forgot Password on the sign-in screen, and follow the link in the email. Reset links expire and can only be used once, so request a fresh one if the last is more than an hour old. Make sure you're using the same email address the account was created with — that's the most common cause.
I'm a lender and I was invited to a project
Download Hona from the App Store or Google Play, then create an account using the exact email address your contractor invited. The project appears in your Network automatically. Lender access is free — there is nothing to subscribe to.
A draw request isn't showing up
Draw status syncs live, but a phone with no signal will show the last state it could confirm. Pull to refresh, or close and reopen the project. If a request still isn't visible, check with the contractor that the project is shared with you and that draw status is switched on in your permissions — they control both.
I'm not receiving emails
Check junk and spam first; new sending domains are often filtered for a while. Hona sends from support@honafinancial.com, so marking one message as "not junk" usually fixes it permanently. If nothing has arrived at all, write to us and we'll look at the delivery log.
Billing and cancellation
Subscriptions are managed from Administration inside the app. Cancelling takes effect at the end of the current billing period, and you keep access until then. If you'd rather keep your records readable without an active subscription, View Only is $5 a month.
Deleting your account
Open Administration in the app and choose Cancel Subscription & Delete Account. Details of what is removed and what is retained are on the account deletion page.
Something is wrong with the numbers
Tell us the project, the phase and what you expected to see. Hona keeps a full record of every receipt behind every figure, so a discrepancy is almost always traceable to a specific entry — and if it's a bug in our maths, we want to know today rather than after your next draw.
Proprietary Solutions LLC DBA Hona Financial
Queen Creek, Arizona
support@honafinancial.com